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Showing: Terry Vavra

Total: 22

Article Planning for the future: How to comply with e-mail regulations Terry Vavra, Douglas Pruden | March 7, 2024
Article Widespread internet anxiety, but conflicting consumer actions Terry Vavra, Doug Pruden | March 5, 2024
Article The benefits of soliciting feedback from lost or defecting customers Terry Vavra, Doug Pruden | January 1, 2023
Article The value of customer delight Douglas Pruden, Terry Vavra | March 18, 2022
Article Customer service: Cost control, tech deployment and customer satisfaction Douglas Pruden, Terry Vavra | March 29, 2021
Article Sex in survey research Douglas Pruden, Terry Vavra | October 5, 2020
Article Relationship marketing in the new normal Douglas Pruden, Terry Vavra | October 1, 2020
Article Top tips for engaging employees as brand ambassadors Douglas Pruden, Terry Vavra | July 24, 2020
Article Celebrating loyalty along the customer journey Douglas Pruden, Terry Vavra | April 16, 2020
Article Putting a price on customer defection Douglas Pruden, Terry Vavra | December 9, 2019
Article Researchers, has your company become CSM crazy? Douglas Pruden, Terry Vavra | May 6, 2019
Article Brands, take advantage of confirmation bias Douglas Pruden, Terry Vavra | February 18, 2019
Article Complying with GDPR – a U.S. perspective Douglas Pruden, Terry Vavra | May 30, 2018
Article Passionate fans and America's brands Douglas Pruden, Terry Vavra | March 1, 2018
Article Measuring multisensory touchpoints to understand the total customer experience Douglas Pruden, Terry Vavra | December 11, 2017