ArticleCustomer satisfaction and mystery shopping team up to size up the fast-food industryRachael Narsh|January 1, 2002
ArticleLong John Silver's relies on IVR to measure customer opinionsGene Stefaniak, Z.R. Tasby, Bruce Westcott|October 1, 2001
ArticleLong John Silver’s uses in-bound surveys to get reactions from a key customer segmentJoseph Rydholm|October 1, 1995
ArticleTaco Bell gets fresh responses for its satisfaction research with "moment-of-truth" surveysJulia Nufer|October 1, 1993
ArticleArby's and MIS use research in development of new customer order entry systemJoseph Rydholm|June 1, 1991
ArticlePowerful PCs help the Domino's Pizza research staff give its internal customers speedy serviceQuirk's Staff|February 1, 1990
