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Showing:Customer Satisfaction Studies

Total: 428

ArticleHow to integrate customer and employee feedbackPaul Barnes|April 1, 2015
ArticleDiscover more with Quirk’s Webinar archiveEmily C. Koenig|March 1, 2015
ArticleWhy NPS is not the best measurement of successJerry Thomas|March 1, 2015
ArticleDoes customer experience = market research insights + implementation?Eric Whipkey|November 1, 2014
ArticleWhy open-ends hold the key to customer satisfaction and loyaltyIan Cain, Eli Orkin, Jared Schrieber|November 1, 2014
Article10 tips on fostering consumer loyalty and driving satisfactionBob Macdonald|October 1, 2014
ArticleWhy it’s important to give customers choices of ways to contact youGavin Winter, Crystal Collier|October 1, 2014
ArticleLeveraging the innovation process to solve customer experience issuesLen Ferman|July 1, 2014
ArticleShopper marketing in 2020Sarah Gleason|July 1, 2014
ArticleIntegrating big data and traditional researchGreg Mishkin|May 1, 2014
ArticleWhat will it take to win in the B2B sphere in 2020?April 1, 2014
ArticleIn Case You Missed It... February 2014Quirk's Staff|February 1, 2014
ArticleIntegrating customer experience management with marketing researchRick Kieser|January 1, 2014
ArticleBy the Numbers: When satisfaction scores go flatPeter Gurney|January 1, 2014
ArticleThree trending viewpoints in the field of voice-of-the-customerGerry Katz|December 1, 2013