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Showing:Customer Satisfaction Studies

Total: 428

ArticleA primer on linkage researchKyle Lundby, Christianson DeMay|October 1, 2003
ArticleOnline reporting lets researchers focus on analysis rather than distributionLucy Klausner|October 1, 2003
ArticleUnderstanding what customers want and diagnosing how to improveAdam DiPaula, Barb Justason|October 1, 2003
ArticleElectronics retailer Future Shop embraces comprehensive service measurement programJohn Kiska|October 1, 2003
ArticleThe CRM paradox: Where's the customer in customer relationship management?John Lo|October 1, 2003
ArticleLeveraging the Web for customer and employee satisfaction researchSam Goodner|July 1, 2003
ArticleReconciling data and meaning across different surveysElizabeth Bergman|May 1, 2003
ArticleWhy companies should ignore the voice of the customerDouglas Ryan|May 1, 2003
ArticleIs your brand keeping its promise? Use mystery shopping to find outAndrew Gemmell|January 1, 2003
ArticleMeasuring consumer attitudes: what is your scale really telling you?Tim Glowa|October 1, 2002
ArticleSatisfaction research confirms employees' view that Farm Bureau is tops in serviceKristi Gale|October 1, 2002
ArticleMeasuring customer feedback helps real estate development company build strong relationshipsLucy Klausner|October 1, 2002
ArticleQualitatively Speaking: Videoconferencing of focus groups: a good option if utilized effectivelyThomas Greenbaum|October 1, 2002
ArticleHow to achieve customer development that leads to loyalty and profitabilityDouglas Malcom, Susan Spaulding|October 1, 2002
ArticleMeasuring satisfaction isn't enough - use research to improave the customer experienceDinyar Chavda|October 1, 2002