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Showing:Customer Recovery Studies

Total: 33

ArticleThe Researcher's Bookshelf: TiltNiraj Dawar|November 1, 2013
ArticleModeling the drivers of Net Promoter ScoreAlexander Larson, Basile Goungetas|October 1, 2013
ArticleWhy employee research is critical to customer satisfactionMichael Vigeant|October 1, 2013
ArticleSeven critical steps from traditional c-sat research to modern EFMAndrew McInnes, John Carroll|October 1, 2013
ArticleHow loyalty insights strengthen doctor/brand connectionsThomas Hartley|October 1, 2013
ArticleThe seven heavenly virtues of VOC researchHoward Lax|May 1, 2012
ArticleSponsored Content: Customer Experience Management Technology Takes Market Research to the FrontlinesFebruary 1, 2012
ArticleThe seven deadly sins of VOC researchHoward Lax|February 1, 2011
ArticleUsing research to reduce e-shopping abandonment ratesKimberly Struyk|January 1, 2011
ArticleUsing relationship theory to drive customer retention and acquisitionKevin Schulman|October 1, 2010
ArticleHow to build brand and trust without a big budgetStephen Jackson|July 1, 2010
ArticleApostles preach and Rebels yell - How pharma sales reps can use customer service to increase retentionQuirk's Staff|June 1, 2010
ArticleInsights from video diaries help Midas in its drive for better customer serviceJoseph Rydholm|May 1, 2010
ArticleHow to evoke respondents’ brand-related storiesTom Neveril|December 1, 2009
ArticleThe Net Promoter Score debate and the meaning of customer loyaltyBob Hayes|October 1, 2008