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Showing:Employee Opinion Studies

Total: 78

ArticleWhen crafting the customer experience, should the customer come first?David Conway|June 1, 2011
ArticleEver the skeptics: tips for dispelling doubt in employee researchMargaret Roller|June 1, 2010
ArticleWhy managers should care about employee loyaltyTimothy Keiningham, Luke Williams, Lerzan Aksoy|February 1, 2010
ArticleIs technology helping or harming the work-life balance?Quirk's Staff|August 1, 2009
ArticleA look at some of the issues surrounding qualitative research among employeesPeter Goudge|February 1, 2008
ArticleData Use: Using the PRD technique onlineStefan Althoff|January 1, 2008
ArticleExperian uses employee surveys to drive organizational changeTracey Carsten Roll|February 1, 2007
ArticleData Use: Using key driver analysis to guide employee satisfaction researchMichael Lieberman, Dave Leonard|October 1, 2006
ArticleBuilding client loyalty yields strong ROI for financial services providerJohn Chisholm, Lois Koch|October 1, 2004
ArticleMeasure the total customer experienceStephen Gill, Laurence Smith|October 1, 2004
ArticleExpedia incorporates customer satisfaction feedback and employee input to enhance service and supportBrett Tucker|October 1, 2004
ArticleSatisfied employees are critical to ensuring satisfied customersNancy Cook|October 1, 2004
ArticleWork some process innovation research into your satisfaction studyBrett Hagins|October 1, 2004
ArticleLeveraging the Web for customer and employee satisfaction researchSam Goodner|July 1, 2003
ArticleCreate a collaborative service culture in your call centerAudrey Guskey, Robert Heckman|October 1, 1998