ArticleOnline satisfaction system helps e-commerce firm track customer contact processRajesh Nakhwa|October 1, 2000
ArticleDiscrete satisfaction-gap profiling - an alternative to top-box percentages and averages in customer satisfaction studiesColleen Currier|October 1, 2000
ArticleTo make a product successful, conduct satisfaction research before you introduce itTammy Humm Donelson|October 1, 2000
ArticleCSM program helps Unisys meet federal government vendor guidelinesJames King, Victor Crain|October 1, 2000
ArticleElectronic research tool helps the Arizona Republic reconnect with its communityRobert Duley, Douglas Griffen|July 1, 2000
ArticleThe Internet, the new economy and the need for continuous market intelligenceChris Grecco|July 1, 2000