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ArticleTrade Talk: Dealing with those pesky open-ended responsesJoseph Rydholm|February 1, 1994
ArticleFax-based surveys give PC World magazine flexibility and quick turnaround at a low costJoseph Rydholm|February 1, 1994
ArticleResearchers talk about customer & employee satisfaction surveys at the American Quality CongressGayle Kaplan|February 1, 1994
ArticleData Use: Scale scoring in health care customer surveysScott MacStravic|February 1, 1994
ArticleCultural adaptation of research procedures and instruments in Hispanic and other culturesFelipe Korzenny, Betty Korzenny|January 1, 1994
ArticleData Use: Measuring sponsor longevity using survival analysisThayer Allison|January 1, 1994
ArticleThe importance of context in conducting Asian researchSandra Wong|December 1, 1993
ArticleOutsourcing for better quality, lower costsLisa Force|November 1, 1993
ArticleEuropeans discover T-Scope for packaging researchTony Siciliano|November 1, 1993
ArticleThe secrets of good product testingJerry Thomas|November 1, 1993
ArticleA Colorado HMO ties patient satisfaction to physician incentivesCharles Gaughan, Lori Muneta|November 1, 1993
ArticleDo's & don'ts of customer satisfactionJoanne Ulnick|October 1, 1993
ArticleData Use: Selection of a stratified random sampleSteven Fuller|October 1, 1993
ArticleTaco Bell gets fresh responses for its satisfaction research with "moment-of-truth" surveysJulia Nufer|October 1, 1993
ArticleFor GE Medical Systems each customer is a market of oneJamal Din|October 1, 1993