Top Marketing Research Articles Related to Customer Satisfaction Studies

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Showing: Customer Satisfaction Studies

Total: 412

Article Data Use: Introducing two new scales for more comprehensive CX measurement Michael Garver | September 1, 2024
Article The Q Report: Researchers hope AI will boost listening-tool effectiveness Marlen Ramirez | July 1, 2024
Article Quick Take: Just measuring customer satisfaction isn’t enough Doug Berdie | July 1, 2024
Article 10 steps to enhance your customer experience strategy Mehul Nagrani | June 11, 2024
Article Strategies and tips to improve B2B customer retention Sara Melefsky | May 22, 2024
Article The challenges and benefits of AI-powered customer service Angel Vossough | May 15, 2024
Sponsored Article Want to Know What Your Customers Really Think? Simplify Your Satisfaction Survey! Rick Kieser | May 14, 2024
Article Trade Talk: Area man recounts CX nightmare Joseph Rydholm | January 1, 2024
Article How an aging population affects grocery retailers and CPG companies Katarina Weil | January 10, 2024
Article Voice of the customer: Five tips for an effective VOC program Marlen Ramirez | December 19, 2023
Article Utilizing user personas to improve customer experience Charles Adom | December 11, 2023
Sponsored Article KitchenAid Reveals “End-To-End” Global Consumer Journey Kelly Vrachimis | November 27, 2023
Article Unhappy customers are more costly in a tight economy, but data analytics can help Miika Mäkitalo | September 18, 2023
Article Transforming the customer service landscape: Marketing research and conversational AI Polat Goktas , Taskin Dirsehan | September 18, 2023
Article Use neuroscience to fine-tune your customer expectations strategy Terry Grapentine | September 1, 2023