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ArticlePitney Bowes uses customer touchpoint management to deliver targeted and relevant serviceJames Heisler, Mark Perline|March 1, 2008
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ArticleA look at the current market for customer information systems in the North American utility industryChristopher Perdue|March 1, 2008
ArticleQualitatively Speaking: Nonprobability sampling assures representation and validity with B2B universesCharles Ptacek|March 1, 2008
ArticleHow StorageTek built its B2B satisfaction and loyalty research programJoan Fredericks, Hernando Gonzalez|March 1, 2007
ArticleTektronix uses research to create key customer metrics and drive marketing and sales strategiesLaura Patterson, Martyn Etherington|March 1, 2007