ArticleAn inside-out approach to messaging, targeting and segmentationSourabh Sharma, Smita Srivastava|August 1, 2015
ArticleThink you know segmentation? Think again! A close look at 4 core analysesKevin Gray|December 1, 2013
ArticleSponsored Content: A 4-dimensional view of the digitally-engaged consumerMaria Domoslawska, Heather Dougherty|November 1, 2013
ArticleBig data: boon to improving customer experience, bane of researchers?John Goodman, David Beinhacker, Peter North|June 1, 2013
ArticleWhat physician research can teach us about prioritizing people, not productsSoumya Roy, Kathryn Gallant|October 1, 2012
ArticleIs emotional response the important missing variable in customer experience measurement?Jon Morris, Cathy Gwynn|October 1, 2012
ArticleBehavior over attitude: A path to more actionable segmentationAlisa Hamilton, Ryan Kocher|August 1, 2012