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Showing:Customer Satisfaction Studies

Total: 428

ArticleQuantitative tools for measuring consumer reactions and behaviorLeanne W.S. Loijens|June 1, 2017
ArticleAligning brand promise with the customer’s experienceNeal Kreitman|April 18, 2017
ArticleAuthenticity, empathy and integration: Themes from the 2017 Quirk’s Event WestSarah Faulkner|April 10, 2017
ArticleLooking to the future of emotion detection and marketing researchTerry Lawlor|April 10, 2017
ArticleHow the YMCA used journey-mapping to boost member retentionJim Tincher|April 1, 2017
ArticleSeeing the customer on an individual levelJason Taylor, Stephan Thun|February 20, 2017
ArticleKey to improving a customer experience program? Your employeesPhil Durand|January 23, 2017
ArticleLooking back: Great ideas from 2016Emily C. Koenig|January 9, 2017
ArticleA practitioner’s guide to unlocking insights from customer feedbackRick Kieser, Kellan Williams|January 1, 2017
Article5 ways to gather more effective customer insightsMatt Kleinschmit|November 21, 2016
ArticleHas e-commerce killed Black Friday’s appeal?Emily C. Koenig|November 17, 2016
ArticleCan loaded questions improve customer feedback?Luis Pablo Martinez|November 15, 2016
ArticleClosing the loop on customer feedbackMatthew Harrison, Marcus Karlsson|November 14, 2016
ArticleThe Trader Joe’s experience keeps customers coming backPaula Rosenblum|November 11, 2016
ArticleGround rules for selecting the best customer-focused metricHoward Lax|November 1, 2016