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ArticleAvoiding the pitfalls of country comparisonsSusan Devlin, Gary Nicholas|November 1, 2004
ArticleA look at the Chinese automobile marketBarton Lee, David Tatterson|November 1, 2004
ArticleDespite relaxed market controls, research in China still faces restrictionsGary Lim|November 1, 2004
ArticleFour agreements for better international researchDean Barker|November 1, 2004
ArticleDo your homework before you do your researchAlbert Fitzgerald|November 1, 2004
ArticleFive principles for global packaging researchScott Young|November 1, 2004
ArticleThe critical link between satisfaction, loyalty and problem managementAlan Dutka, Lauren Wagner|October 1, 2004
ArticleA comparison of consumer and business-to-business customer satisfaction researchDoug Berdie|October 1, 2004
ArticleResponse scales for customer satisfaction researchKeith Chrzan, Joey Michaud|October 1, 2004
ArticleMeasure the total customer experienceStephen Gill, Laurence Smith|October 1, 2004
ArticleSatisfied employees are critical to ensuring satisfied customersNancy Cook|October 1, 2004
ArticleWork some process innovation research into your satisfaction studyBrett Hagins|October 1, 2004
ArticleInsurance company combines methods for Web site usability researchNancy Bristow, Kenneth Yang|July 1, 2004
ArticleUsing online ethnography to explore the digital camera marketSteve August|July 1, 2004
ArticleThe case for real-time researchLinda Stegeman|July 1, 2004