ArticleMeasuring and managing customer delightScott Broetzmann, John Goodman, Thomas Hollmann, Sally Hurley|October 1, 2021
ArticleKeep ‘em talking: Nurturing brand word-of-mouth in the workplaceShelly Sekki, Brad Fay|August 1, 2015
ArticleTips on measuring crucial social factors in new product researchBriana Brownell|August 1, 2014
ArticleWhy you should be careful with the Net Promoter ScoreJohn Goodman, Dennis Gonier|October 1, 2011
ArticleUsing social networks to connect with consumers beyond the customer experience surveyJoe Cardador|August 1, 2011