Ann Michaels & Associates Ltd.
Chicago, ILView Website
A true snapshot of what your customer experiences when interacting with your brand, should include on site evaluations as well as tapping into the insights of what customers say about you online. This multi-dimensional approach can be accomplished through mystery shopping, customer feedback and online/social media reviews. At Ann Michaels we house all the data of your programs in one, easy to use online portal. This provides our clients with actionable results with data available 24/7.
One of our specialties is B2B mystery shopping for competitive intelligence. In most cases, we can not only evaluate how your competitors present their brand to customers, but also get their pricing.
In addition, we conduct a great deal of online research using open-source intelligence methodologies. We conduct pre-employment social media background checks, business evaluations and website and social media preservation.
We work with several market research companies who want to add these services to their portfolio without having to build an evaluator data base. We work across the U.S. and Canada.
Contact us for a sample of our work.
Year Established: 1998
Research Services and Specializations
Industries, Markets and Audiences Served
Naperville, IL 60564
- Customer Contact(s):
Kathy Doering, President
- Affiliations & Certifications
- Customer Experience Professionals Association (CXPA) | MSPA (North America) | Social Media Marketing Society | Social Media Research Association (SMRA)