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What does your audience have to tell you? Understanding customer and user experience can be a complex issue but this awareness is critical to improving the ways in which your audience interacts with your brand, products and services. This can be accomplished through CX and UX research, using traditional methods such as surveys to more tech-based techniques like eye-tracking and biometrics.
The following companies understand the necessity of CX/UX research and are equipped to meet your particular research needs. With expertise in a range of industries from technology to health care to retail, these companies can get to the heart of your customer and user experience, whether you require DIY support or full-service solutions.
The Blackstone Group
Founded 1987 | 50 employees
Ashref Hashim, CEO
The Blackstone Group’s expertise in customer/user experience and satisfaction research is helping companies gain impactful insights into loyalty and retention. We specialize in national and international research and are pioneers in state-of-the-art technologies and interactive design of projects that deliver results. The actionable feedback we generate is delivered in real time. Every project is custom-designed to provide impactful solutions. Our experienced team has completed over 2,000 studies in industries including banking, insurance, health care, energy, technology and retail. We are highly responsive and deliver quality solutions with quick turnaround at an exceptional value. Please contact us to learn how we can improve customer and user experience to impact your growth and profitability.
Phone 1-312-419-0400
bgglobal.com
Confero
Founded 1986 | 45 employees; 375,000+ field force
Elaine Buxton, CEO
Confero delivers customized customer experience, user experience and operational insights that drive loyalty, sales and compliance. Consumer brands, multi-unit operators and independent growth companies rely on us to report on employee performance, brand presence, CX, user experience and digital interfaces at all touchpoints along the customer journey. Our deep experience with complex omnichannel fielding, data integration, in-app customer interviews and on-the-spot rewards programs provides a unique perspective on research. Mystery shopping services are available onsite, on the web, on mobile devices and through recorded telephone calls. Our leading-edge app offers in-store interviews with your most loyal customers. Confero was recognized with a Stevie Award for Customer Service Consulting Practice of the Year and is WBENC-certified.
Phone 1-800-326-3880
www.conferoinc.com
Confirmit
Founded 1996
Kyle Ferguson, CEO
Confirmit’s solutions are built by insights professionals for insights professionals. Market research, customer experience and employee engagement consultants around the world rely on its solutions to turn insight into stories that fuel action. The heart of Confirmit’s business is the people behind its technology and they work as a partner to deliver the flexibility and power you need to understand and manage experiences, emotions and behaviors so you’re always one step ahead. Confirmit allows you to understand the customer experience you deliver and identify ways to improve it to drive action and monitor business results.
Phone 1-800-864-5266
www.confirmit.com
IVP Research Labs
Founded 1996 | 5 full-time employees; 100+ global contractors
Bob Granito, President
IVP Research Labs offers accessible, smartly packaged mobile research testing labs for qualitative market research. Whether you wish to precisely measure web or product usability or go beyond self-report to include behavioral and emotional measures, our in-facility and online labs help you meet the growing challenges of testing products and collecting actionable data in an ever more complex, consumer-driven world. Plus, our usability, eye-tracking and neuromarketing technology is available online and across the U.S., Europe and Canada, where IVP has also built a large network of research facility partners. Contact BobG@IVPResearchLabs.com.
Phone 1-732-970-9446
IVPResearchLabs.com
OvationMR
Founded 2017
Jim Whaley, CEO
Fast, Reliable Answers for Insightful Decisions®. Significantly improve your online CX/UX research success with dependable survey data from global B2B and consumer audiences. Our mission: Expand opportunities for researchers to do the work you believe in and can stand behind, for your company, your community and your cause. OvationMR services cover sampling, programming and hosting, translations, and design and analysis for CX/UX studies, brand tracking studies, market segmentations, conjoint analysis, awareness and usage studies, concept testing and political polling. Our clients include research practitioners, consultants, governments, NGOs and global brands. We offer survey audience sampling and supporting research services globally. Contact us today at: info@ovationmr.com.
Phone 1-212-653-8750
www.ovationmr.com
Phase 5
Founded 1991 | 30 employees
Andreas Noe, Partner, CX Practice Lead
Arnie Guha, Partner, UX Practice Lead
At Phase 5, we help clients on their journey to customer-centricity by focusing on innovation and experience and bringing together research and consulting expertise in customer insights, user and customer experience, innovation and design, and advanced analytics. For over 30 years this unique, collaborative approach has driven business results by applying strategic insights to clients’ strategy, product development, go-to-market and customer relationship decisions. We are 30 professionals working globally from offices in Canada and the U.S. Unlike large global research firms and single-specialty boutique firms, we maintain senior leadership engagement on projects from start to finish and offer a single point of contact. Partnering closely with our colleagues and clients, we’re smarter together.
Phone 1-416-599-7555 ext. 232
Phase-5.com
Thematic
Founded 2017 | 15 employees
Dr. Alyona Medelyan, CEO
Thematic is a customer feedback analysis solution for customer insights analysts at medium and large companies. Your customers are telling you what to act on through many different channels: NPS and CSAT surveys, public reviews, complaints, live chat and support tickets. But making sense of all this feedback is difficult. Powered by AI, Thematic is the easiest way to discover the best insights in feedback. We help data-driven teams to act on what matters to your customers and make an impact. Thematic’s key features are the ability to easily discover themes in feedback and dozens of integrations including Qualtrics, SurveyMonkey, AskNicely, PowerBI and Tableau.
Phone 1-888-433-5010
getthematic.com