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Showing:Customer Satisfaction Studies

Total: 428

ArticleEmployee advocacy: Improving experiences for employees and customersMichael Lowenstein|September 19, 2022
Article4 tips for conducting IVR surveysFrankline Kibuacha|September 13, 2022
ArticleProviding reliable satisfaction scores for low survey response geographiesKatherine Costain, Jeff Mercer|August 22, 2022
ArticleImproving your current customer feedback processJeannie Zaemes|July 11, 2022
ArticleSeven tips for B2B voice of the customer researchSascha Eder|July 11, 2022
ArticleMaintaining customers through customer satisfaction scoresJason Baldree|June 8, 2022
ArticleRe-evaluating the Net Promoter ScoreSarah Konkey, Julia Fox|May 13, 2022
ArticleCustomer CX and pandemic changes: London session review from ZinklarAndy Ainsworth|May 9, 2022
ArticleAsk the Expert May/June 2022Quirk's Staff|May 1, 2022
ArticleHow Microsoft marketing researchers are putting DEI priorities into motionJosh Billig, Shelley Krasnick|May 1, 2022
ArticleThe value of customer delightDouglas Pruden, Terry Vavra|March 18, 2022
ArticleThe retail industry has a serious labor problemBrian Kilcourse|October 15, 2021
ArticleFor improved customer and company outcomes, elicit a targeted emotional responseJim Tincher|October 1, 2021
ArticleA longitudinal view of satisfaction researchDoug Berdie|October 1, 2021
Article10 minutes with Megan Lau, Microsoft Research + InsightsEmily C. Koenig|May 3, 2021