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Showing:Customer Satisfaction Studies

Total: 428

ArticleHow improvement-gap analysis can produce better satisfaction surveysAdam Cook|October 1, 2012
ArticleData Use: Combining attitudinal data and behavioral data for meaningful analysisAbigail Lefkowitz|October 1, 2012
ArticleIn Case You Missed It... August 2012Quirk's Staff|August 1, 2012
ArticleCustomer service expectations and preferences in the age of FacebookJim Stone, Eric Levy|August 1, 2012
ArticleHow well-intentioned companies are failing their CEM processDavid Conway|August 1, 2012
ArticleUsing social media as the next step in CRMSuresh Subbiah|August 1, 2012
ArticleThe missing link: Why VOE is as vital as VOCNancy Porte|June 1, 2012
ArticleThe seven heavenly virtues of VOC researchHoward Lax|May 1, 2012
ArticleProfit and potential: Finding the ideal respondents for B2B customer satisfaction surveysJohn Coldwell|April 1, 2012
ArticleRethinking the customer experience - part IIDanica Allen|February 1, 2012
ArticleRethinking the customer experience - part IDanica Allen|January 1, 2012
ArticleData Use: Seeing beyond the brand haloJames Rohde|November 1, 2011
ArticleFive pitfalls to avoid for successful linkage analysisKeith Chrzan|November 1, 2011
ArticleFour steps to improve customer satisfaction and loyaltyPaul Hague|November 1, 2011
ArticleImproving continuous improvement with maximum difference scalingMichael Garver|October 1, 2011