Company Description

Bolt Insight: Insight at the speed of right

Bolt Insight is a global consumer insight and market research company built on the belief that every business decision should start with the customer. By combining human understanding with advanced technology, we deliver faster, deeper and more connected insight across markets, categories and audiences.

Our capabilities span qualitative research, quantitative research and integrated insight solutions. Where many research providers offer speed or depth, Bolt Insight is built to deliver both, connecting real human truth with confident business decision-making.

Our qualitative research reaches consumers across 50+ markets and 25+ languages, while our quantitative offer extends to over 120 countries, giving clients a truly global view of consumer behaviour. Together, we have interviewed over 15 million consumers worldwide. We are trusted by 11 of the world's top 15 FMCG companies, including Unilever, Danone and Reckitt, as well as leading global brands such as Meta, Amazon and BSH.

At the heart of our qualitative offer is BoltChatAI, our award-winning AI-moderated research platform, named Best Online Qual by the MRS in 2025. BoltChatAI runs dynamic, one-to-one conversations with real consumers at scale, using real-time AI moderation to probe deeper, adapt to responses and capture richer, more authentic insight than traditional approaches allow. Participants can respond through text, audio, video or images, expressing themselves in the format that feels most natural, which means brands hear the emotional, contextual and sometimes contradictory realities that static methods can miss.

Advanced features including smart probing, stimulus testing, Meta-Analysis and Dynamic Personas allow teams to go beyond individual studies. Meta-Analysis brings existing research to life by connecting data across studies, time periods and markets, identifying patterns and tracking how consumer behaviour evolves over time. Dynamic Personas build on this further, creating audience profiles rooted in real research that respond to new data and sharpen strategic thinking as understanding deepens.

Alongside our qualitative capabilities, our quantitative research offer measures attitudes, behaviours and trends through global surveys and advanced data analysis. Together, qual and quant form a fully integrated intelligence system, one where the emotional texture of human experience is connected to the scale and rigour needed to inform confident decisions.

We maintain a 90% client renewal rate, a reflection of the consistent value our work delivers and the partnerships we build with the teams we work with.

What sets Bolt Insight apart is not technology alone. We were built by researchers, for researchers. Our founders bring decades of brand-side experience, which means we understand not just how to generate insight, but how to make it land, how to tell the story that earns trust at board level and how to connect consumer understanding to the decisions that matter most.

Ethical practice sits at the core of how Bolt Insight operates. As a company we are SOC 2® Type II Certified, privacy-first by design, built on informed consent and AI transparency and we never train on client data. As AI becomes more embedded in research workflows, we believe the organisations that thrive will be those that combine the speed and scale of intelligent technology with the human judgement that keeps insight meaningful.

Bolt Insight exists to make that combination accessible to every organisation that wants to stay close to its consumers.